Return & Refund Policy

We accept returns within 30 days of delivery when the item meets the conditions below.

The following items cannot be returned or refunded:

• Gift cards
• Downloadable or digital products
• Perishable goods
• Personalized or custom-made items
• Items marked "Final Sale" at checkout

Contact our support team before sending anything back — unauthorized returns may not be processed.

1. Email or call our support team with your order number and reason for return.
2. Our team reviews your request and confirms whether it's approved.
3. We send you the return shipping address and, if needed, an authorization number.
4. Pack the item securely and ship it back using a trackable method.

• Customers cover return shipping unless the item was defective, damaged, or incorrect.
• Use a trackable shipping method — we can't guarantee receipt of untracked returns.
• We'll email you once your return is received and inspected.

Once your return is approved, here's what to expect:

*Except when the item was defective, damaged, or incorrect — see below.

Received something damaged, defective, or different from what you ordered? Contact us within 7 days of delivery with photos of the item and packaging. We'll arrange a replacement, exchange, or full refund — including shipping — at no cost to you.

Orders can be canceled free of charge before they ship. Once an order has shipped, it follows the standard return process outlined above.

If your refund hasn't shown up yet:

1. Double-check your bank account or card statement.
2. Contact your credit card company — posting times vary.
3. Contact your bank, as processing can take extra time.
4. Still nothing? Email us at support@hudatargodealer.us and we'll look into it.