Cancellation Policy
This policy explains how to cancel an order placed on hudatargodealer.us, the cutoff points that affect your options, and how any refund is issued once a cancellation is confirmed.
Cancellation Window
How easily an order can be canceled depends on how far along it is in processing.
| Order status | Cancellation outcome |
|---|---|
| Not yet confirmed | Cancel freely, full refund of any amount paid |
| Confirmed, not yet shipped | Cancel any time before shipment for a full refund |
| Prepared for shipment / in transit | May incur freight or restocking charges — see Section 05 |
| Delivered | Handled under our Return & Refund Policy, not this policy |
How to Cancel
- Contact our support team by email or phone with your order number and cancellation request.
- We'll confirm the current status of your order and whether it qualifies for a full or partial refund.
- You'll receive written confirmation once the cancellation is processed.
- Any refund due is issued to your original payment method — see Section 06 for timing.
Deposits & Partial Payments
If your order was placed with a deposit rather than full payment, canceling before shipment entitles you to a full refund of that deposit, unless the order involved a custom or special-order vehicle (see Section 04).
Custom & Special Orders
Vehicles ordered with non-standard colors, accessories, or specifications, or sourced specifically for your order, are treated differently than in-stock inventory.
Orders Already Shipped
If your order has already left our warehouse or the manufacturer's facility, cancellation may still be possible, but the following may apply:
- Outbound and return freight charges may be deducted from your refund
- A restocking fee may apply depending on the vehicle and its condition on return
- The vehicle must be refused at delivery or returned unused and undamaged to qualify
Refund Timing
Processing time
Approved cancellations are refunded within 5–10 business days of confirmation.
Method
Refunds are issued to the original payment method used at checkout.
Bank posting time
Your bank or card issuer may take additional time to post the refund to your account.
Financed orders
Refunds on financed purchases are coordinated with your financing partner directly.
Cancellations by Us
We may need to cancel an order due to pricing errors, stock unavailability, or an inability to verify order or payment information.
Changes to This Policy
We may update this Cancellation Policy from time to time. Changes take effect once posted to this page with an updated "Last updated" date. Continued use of the site or placement of an order after changes are posted means you accept the revised policy.
Talk to our support team
Reach out with your order number and we'll walk you through your options — we usually respond within one business day.
445 Front Ave, West Haven, CT 06516
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